How to get technological help or log a fault
There are different types of support offered from Editmicro. Depending on the nature of the fault logged and the location, we will either log in remotely; send a technician to your site; offer telephonic support or email support.
Level 1 Support: Email support
We offer email support and this is the first point of support offered. Once the issue is assessed, we will determine what second level of support is required.
Level 2 Support: Telephonic support
Our technical staff are also able to assist you via telephone and sort out any issues if possible.
Call us on our national number: 086 111 3973
Level 3 Support: Remote Support
We are able to log into your computer or system from our offices in Cape Town, without having to drive to your location.
Level 4 Support: On site Support
We have technicians who are available to visit you on location and attend to your technical problems in person, if required.
There may be a call-out fee attached to this service
Please fill out the form below detailing what the problem is that you’ve encountered, and one of our technical team will respond within 24 hours.