Edit Microsystems are proud to announce that we have been presented with an award by Frost & Sullivan for Best Practices in Customer Service Leadership within the eEducation industry, at the Frost & Sullivan Best Practices Awards Banquet in Monaco.
To download the press release: EditMicro FrostSullivan Press Release
“The global Frost & Sullivan team is constantly scanning the globe for best practice companies achieving dual excellence in two critical areas: namely, Implementation and Customer Service,” commented David Frigstad, Chairman of Frost & Sullivan. “Put another way, we search for companies that not only have a vision for a high-quality total customer service experience, but used those insights to help the company grow faster than the industry average. Edit Microsystems was one such company.”
Services for People with Disabilities
“To achieve excellence in Customer Service Leadership is never an easy task, but it is one made even more difficult due to today’s competitive intensity, customer volatility and economic uncertainty; not to mention the difficulty of innovating in an environment of escalating challenges to intellectual property, and, within this context, Edit Microsystems’ receipt of this Award signifies an even greater accomplishment,” continued Frigstad. “One of the distinguishing factors for Edit Microsystems was its focus to incorporate a ‘White Ocean Strategy’ throughout its business model. The company actively promotes the integration of individuals who have mental or physical disabilities into the community at large; and, provides a valuable service by making available technology that allows individuals to enter mainstream education facilities and gain employment.”
Social Investment Needed
“We are obviously delighted and surprised at being the recipient of such a prestigious award,” added Pieter Labuschagne, Managing Director of Edit Microsystems. “To have been recognised in this fashion for all the work the team has achieved over the years is very encouraging. However, despite numerous opportunities for us going forward, the path ahead is challenging and thus we would actively encourage and welcome the involvement of organisations with us, maybe as part of their CSI program. This would allow the exploitation of initiatives that are desperately needed to help enhance and grow the education sector; provide additional opportunities for persons with disabilities; and in turn, enhance the South African economy over the coming months and years.”
Download the press release: EditMicro FrostSullivan Press Release